We aim to provide a high standard of patient care at all times. However we appreciate that sometimes things can go wrong or misunderstandings happen. If you are unhappy with any aspect of our service please contact the Practice Manager in writing, or by contacting her at the surgery. All complaints will be acknowledged and dealt with in an appropriate manner. If you are not satisfied with the response from the Practice, you may also write direct to the independent Parliamentary Ombudsman for Health related matters, and full contact details will be provided with the original response from the practice. Alternatively, if you wish to complain directly to the commissioner of our services, instead of to the Practice, this should be addressed to:
The Director of Contracts
Local Area Team
Leicestershire County and Rutland
4 Smith Way
Leicester LE19 1SS.
They will then instigate an appropriate investigation and provide the relevant response, again with the option to escalate your issue to the Independent Parliamentary Ombudsman.
The Practice Manager will investigate each complaint, as appropriate, and respond as promptly as possible. The practice adheres to the NHS Complaints regulations and carries out an annual review of all patient complaints and suggestions. Clinical issues will be discussed with the Senior Partner and clinician involved.
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